At MyBazaar247.com, we are committed to providing a safe, reliable, and enjoyable experience for all our users. We value your feedback and take complaints seriously. This policy outlines the steps to raise a complaint and how we address it.
1. Purpose of the Policy
This policy ensures that complaints are handled promptly, fairly, and transparently. It applies to any issues you may encounter while using our platform, including interactions with other users or concerns about our services.
2. How to Raise a Complaint
If you wish to make a complaint, please contact our Customer Support team by:
- Email: admin@mybazaar247.com
- Contact Form: Visit our contac form and submit a complaint form.
- Post: Write to us at SEAT Group Limited, 164 Fincham Road, Liverpool, L149NP.
Please include the following details in your complaint:
- Your name and contact details.
- A clear description of the issue.
- Any relevant information, such as screenshots, URLs, or transaction details.
3. What Happens Next?
Once we receive your complaint:
- Acknowledgement: We will acknowledge your complaint within 2 working days.
- Investigation: Our team will thoroughly review your concerns, which may involve gathering additional information or evidence.
- Resolution: We aim to provide a resolution within 10 working days. If more time is required, we will inform you of the delay and provide updates on our progress.
4. Possible Outcomes
Depending on the nature of the complaint, possible outcomes may include:
- Clarification of our policies or terms.
- Removal of inappropriate content or listings.
- Action taken against a user, if they have breached our policies.
- Suggestions for resolving disputes between users.
5. Escalation Process
If you are not satisfied with the initial outcome, you may escalate your complaint by responding to our Customer Support team and requesting further review. Your case will then be reviewed by a senior member of staff, who will aim to provide a final resolution within 10 working days.
6. External Dispute Resolution
If you remain dissatisfied after our internal complaints process, you may consider seeking independent advice or contacting an appropriate regulatory body for assistance.
7. Abuse of the Complaints Process
We are committed to fair treatment, but we reserve the right to take action if the complaints process is abused (e.g., through repeated frivolous or malicious complaints).
8. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.
9. Contact Us
For further assistance or queries about this policy, please contact us at:
- Email: admin@mybazaar247.com